Warranty, Returns & Repairs

We pride ourselves on our customer service and hope that every customer has a positive experience with our products.

 

 

-Free Exchanges- 

Items purchased directly from Triple Graces online shop are eligible for free exchange within 30 days from the date of shipment for US orders only. Return Authorization Form and original packaging are required for eligibility. Returned items must be in new condition with no signs of use. 

Download: Return Authorization Form

 

-Returns-

Items purchased directly from Triple Graces online shop are eligible for returns within 30 days from the date of shipment. Return Authorization Form and original packaging are required for eligibility. Returned items must be in new condition with no signs of use. Suggested you ship via trackable method. We are not responsible for lost shipments. 

Shipping cost are eligible for return if you create your own shipping label. Shipping cost are not eligible for return if we create and send you the return shipping label. 

Items returned after 30 days from the date of shipment are subject to $10 per pair restocking fee. If you are unsure of the date of shipment please contact us for approval prior to the return. 

Download: Return Authorization Form

-Lifetime Warranty-

Triple Graces warrants products against manufacturing defects in materials and workmanship. Triple Graces reserves the right to determine manufacturing defects and requires proof of purchase to qualify products as warrantable. If a product is deemed defective, Triple Graces will repair or replace the item. If a product is not considered to be defective (scratched lenses are not considered defective), Triple Graces will repair the item at a reasonable charge.

It is encouraged that you send your product by a traceable shipping method. Triple Graces is not responsible for lost or misdirected packages during a return.

Please contact us below for further information before shipping.

 

 

-Repairs-

It is encouraged that you send your product by a traceable shipping method. Triple Graces is not responsible for lost or misdirected packages during a return. Please contact us below for further information.

Please contact us below for further information before shipping.

 

 

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